DataGroomr Support

DataGroomr is compatible with Salesforce Enterprise, Performance, Unlimited and Developer Editions. Professional edition is also supported if Asynchronous API is enabled.

Yes. DataGroomr is compatible with both Classic and Lightning.

Yes. When you log into DataGroomr, you have the option to use our production or sandbox environment.

DataGroomr caches a list of fields of Salesforce objects, in order to refresh a list of fields for all objects, go to Objects and hit Refresh Objects. In order to refresh fields of a specific object, edit a dataset and hit Refresh Fields on the Fields tab. Note, you have to be DataGroomr's Acc...

DataGroomr can detect duplicates in any Salesforce object. By default, Leads, Contacts and Accounts are loaded into the DataGroomr analysis engine.  Some organizations do not use all these objects and may want to exclude them from analysis and reduce the cost of their subscription. To remove any object from Dat...

Is DataGroomr compatible with encrypted data, either with deterministic or probabilistic encryption applied? Yes, DataGroomr fully supports encrypted fields.

Salesforce is rolling out new security requirements for Connected Apps starting September 2025. These changes are designed to prevent unauthorized apps from gaining access to Salesforce data. If you’re using DataGroomr, you’ll need to take action to ensure uninterrupted access. What is changing? Salesforce is ti...

You may encounter the following error when attempting to install the DataGroomr App from the Salesforce AppExchange: This package can’t be installed. There are problems that prevent this package from being installed. ConnectedApp An unexpected error occurred. Please include this ErrorId if you contact support. ...

System Administrator permissions would give a user full access to all the records that may require merging, but it is not necessarily required to be able to merge some duplicates. The access to records you have in Salesforce will be the same access you have in DataGroomr. Note: With the Enterprise Plan you have...