To use the Salesforce-based LLMs (from your Salesforce org), the following must be in place:


  1. Einstein 1 Studio / Model Builder access — the org must have the required licensing.
    You need the Einstein for Sales, Service, or Platform add-on SKU enabled so that the foundation model tab (for BYOLLM) is available.

  2. Supported model provider or foundation model configured
    Once you have Einstein 1 Studio enabled, you must configure or connect a foundation model (Salesforce-managed or external) that will serve as the LLM.

  3. Access to Prompt Builder, Models API, or equivalent features
    To use the LLM (for AI Recommendations), your org must have prompt-template capabilities, model configuration, and ability to issue LLM “inference” requests through Salesforce’s API


Learn more Large Language Model Support